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Monday, September 9, 2013

My Broken Insulin Pump

Animas Ping pump comparison - Old vs. New
Top - new replacement pump
Bottom - old broken pump
As my luck would have it, my insulin pump (an Animas Ping) broke after my first week in Germany. I was screwing on the battery cap when I suddenly heard a *crack* and my stomach dropped. 

You see, this is my 3rd Animas Ping insulin pump. My first pump malfunctioned after about 4 months (it would randomly say "pump not primed" everyday), and my second pump's buttons stopped working after about 1 year. Each pump was promptly replaced. So while I can't say much about the Animas Ping's durability, I can say that Animas has awesome customer service.

So while it was about 9 a.m. in Germany when my pump cracked, it was only about 3 a.m. Eastern Time (thank goodness for their 24/7 help line). Since this is the third insulin pump that I have had break, I am very familiar with the questions they go through (Do you clean it? Do you keep a protective cover on it? Blah blah blah). At the end, the lovely woman said, "Okay, let me verify your address and we can get it to you tomorrow." 

"Um... that's the problem," I started. Luckily they do ship replacement pumps to Germany. I received my replacement from UPS in about 8 days.


The package came with very specific directions on how to pack up my old pump and ship it back. This is a little more complicated than doing it within the U.S., since I had to include insurance forms and forms for U.S. and German customs.

After packing it up and putting on the shipping label they provided, Marco drove me to the UPS store. The men were a little confused, but they took it. About 2 weeks later I received a letter in the mail from UPS stating that my package was delivered successfully and that it cost about 25 Euro, which will be billed to the account on file (Animas).

So basically, although Animas Ping insulin pumps seem very prone to breaking, it is nice to know that they will ship a replacement quickly to wherever you are.

Is there anyone out there that has gone through insulin pumps faster than me (4th pump in less than 2 years)? Or has anyone else had an insulin pump break at an inconvenient time or place?

1 comment:

  1. I've had mine for three years and have never had a problem. I did use an Omnipod before this and it was replaced once. Sorry to hear about your problems I hope you are done with them.

    ReplyDelete

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